Alpha Global Limited (“Alpha Global,” “we,” or “us”) knows that you care how information about you is used and shared. This Privacy & Anti-Spam Policy explains what information we collect when you use alphagloballimited.com and our related software and services (the “Service”), how that information is used, how you can control it, and how we ensure our SMS and messaging programmes are never used to spam anyone. We will not use or share your information with anyone except as described in this Policy.
Information We Collect
User-Provided Information: As part of using the Service, you may be required to provide certain information in order to register and set up an account (“Registration Data”), including a phone number if you opt in to SMS messaging. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
Cookie Information: When you visit alphagloballimited.com, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser. A cookie does not collect personal information about you. Alpha Global uses both session cookies and persistent cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, though some features of the Service may not function properly if cookies are disabled.
Log File Information: Log file information is automatically reported by your browser each time you access a web page. Our servers automatically record certain information that your web browser sends, such as your web request, Internet Protocol (“IP”) address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
How We Use Your Information
By providing Alpha Global your email address or phone number, you consent to our using it to send you Service-related notices, including any notices required by law. As part of registration, or when you opt in to an SMS programme, we will also ask your permission to send you other messages, such as campaign updates, delivery alerts, or special offers. If you do not want to receive such messages, you may opt out at any time as described below.
Alpha Global may use certain information about you without identifying you as an individual, for purposes such as analysing how the Service is used, diagnosing service or technical problems, maintaining security, and improving the Service.
How We Share Your Information
Personally Identifiable Information: Alpha Global will not rent or sell your personally identifiable information to others and will not share it with others except as provided herein. Alpha Global may share your personally identifiable information with third parties solely for the purpose of providing services to you (for example, carrier partners required to deliver an SMS you requested). Such third parties’ use of your information is bound by this Policy.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
Except as otherwise described in this Policy, Alpha Global will not disclose personal information to any third party unless required to do so by law or subpoena, or where necessary to enforce our rights, investigate suspected illegal activity, or protect the security and integrity of our platform.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Protect Your Information
Alpha Global makes commercially reasonable efforts to ensure the security of our systems. We cannot, however, guarantee the security of any information you transmit to us, and you do so at your own risk. In the event that personal information is compromised as a result of a breach of security, we will promptly notify those persons whose information has been compromised, as required by applicable law.
Your Choices About Your Information
You may decline to submit personally identifiable information to Alpha Global, in which case we may not be able to provide the Service to you. You may also update, correct or request deletion of your information at any time by contacting info@alphagloballimited.com.
Children’s Privacy
Protecting the privacy of young children is especially important to us. Alpha Global does not knowingly collect or solicit personal information from anyone under the age of 13, and no one under age 13 may register for or use the Service. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly.
SMS Messaging & Anti-Spam Policy
Alpha Global operates an enterprise SMS gateway and runs SMS campaigns on behalf of our clients. We take an unambiguous position on unsolicited messaging: we do not spam, and we do not permit our platform to be used to spam. Every SMS or MMS programme sent through our network is consent-based, from the first opt-in to the last message.
Consent-Based Messaging Only
No recipient receives a message from an Alpha Global client or from Alpha Global itself without having first opted in through a documented, verifiable process — such as a web form, a keyword text-in, a checkbox at checkout, or an in-store sign-up. We do not sell, rent, or share phone numbers with third parties for marketing purposes, and we do not permit purchased or scraped contact lists to be loaded into our platform for messaging.
Honoured Opt-Out, Every Time
Every message sent through our gateway supports standard opt-out keywords (such as STOP, UNSUBSCRIBE, or CANCEL). Opt-out requests are processed immediately and are binding across the sending programme — once a recipient opts out, they are suppressed from future sends without exception. Opt-out handling is not optional for any client using our platform.
Honest Sender Identity
Messages sent through our network identify the sending brand honestly and consistently. We do not permit sender identities that impersonate another business, government body, or individual, and we register sender IDs, campaigns, and number types (including US 10DLC brand and campaign registration and toll-free verification) in line with carrier and regulatory requirements before traffic goes live.
Reporting Abuse
If you believe you have received an unsolicited or abusive message through our network, or you suspect a client is misusing our platform, please contact our Compliance & Abuse team at abuse@alphagloballimited.com. We investigate every report and will suspend any account found to be in breach of this policy.
Compliance with Applicable Law
Our messaging practices are designed to align with applicable telecommunications and anti-spam regulations in the markets we serve, including carrier and industry requirements such as those administered by The Campaign Registry for US A2P 10DLC traffic. Clients using our platform are contractually required to maintain their own compliant consent and opt-out records for the audiences they message.
Changes to This Policy
Alpha Global may update this Privacy & Anti-Spam Policy from time to time. We encourage you to review this page periodically. Continued use of the Service after changes are posted constitutes acceptance of the revised Policy.
Company Name: Alpha Global Limited
Address: Unit S, 1/F, Mau Lam Comm Bldg, 16–18 Mau Lam Street, Jordan, Hong Kong
General Enquiries: info@alphagloballimited.com
Compliance & Abuse Reports: abuse@alphagloballimited.com